Conservice

Billing Support - Meridian Metropolitan District

This page is intended exclusively for Conservice employees who manage water bill payments for Meridian Metropolitan District accounts.  It explains how to access water bills, manage Customer Portal logins, and transfer access when account responsibilities change.

Important:

Because Conservice manages multiple water accounts through shared Customer Portal logins, it is Conservice's responsibility to internally transfer login credentials when account representatives change. Meridian Metropolitan District expects Conservice employees to first work internally to obtain existing login information from the prior account representative or Conservice management before contacting the District for assistance.

Before You Call Us - Required Internal Check

Before contacting Meridian Metropolitan District, Conservice employees must first attempt to retrieve existing Customer Portal login credentials internally.

Please confirm the following:

  • Have you checked with the prior Conservice account representative who managed these accounts to obtain the login information?
  • Have you contacted Conservice management or internal IT to determine whether login credentials already exist?
  • Have you attempted to log in to the Customer Portal using existing Conservice credentials?
  • Are you requesting a copy of a bill via email?

 Note: Meridian Metropolitan District does not email water bill copies.

  • If credentials are unavailable, have you emailed admin@meridiandistict.com to request:
    • A new email address added to the account, and
    • A password reset?

If you have completed these steps and still need assistance with portal access, we're happy to help. Only after these steps are completed should you contact Meridian Metropolitan District for assistance with portal access, which includes adding a new email address or resetting a password.

Frequently Asked Questions (Q & A) 

Q: When will new water bills be posted to the Customer Portal?

A: New water bills are posted to the Customer Portal no later than the 5th of each month.

 

Q: A prior Conservice Employee set up the Customer Portal login and no longer works on these accounts. What should I do first?

A: Before contacting Meridian Metropolitan District, Conservice employees are required to attempt to retrieve the existing Customer Portal login credentials internally.

This includes:

  • Contacting the prior Conservice account representative, and/or
  • Working with Conservice management or internal support staff to locate existing login information.

In most cases, credentials already exist and simply need to be transferred internally within Conservice.

 

Q: How do I retrieve a copy of a water bill?

A: Water bill copies are available only through one of the following methods:

  • The Customer Portal, or
  • Regular mail (original mailed bill)

For security and customer privacy reasons, Meridian Metropolitan District does not email copies of water bills. Requests to have bills emailed cannot be accommodated.

If you are unable to access a bill, please follow the login assistance instruction below rather than calling to request emailed copies.

 

Q: Why can't Meridian Metropolitan District email bill copies?

A: Conservice employees often manage multiple accounts, and staff assignments can change over time. Emailing bills creates security and authorization risks. To protect customer data and ensure consistent access, bill copies are provided only through the Customer Service Portal or mailed statements. 

This approach aligns with best practices used by many water utilities when working with third-party billing companies. 

 

Q: How do I access accounts in the Customer Portal?

A: Each Conservice employee should log in using the credentials associated with the accounts they manage. A single login may provide access to multiple water accounts.

Customer Portal access is set up and maintained through coordination between Conservice and Meridian Metropolitan District.

 

Q: A prior Conservice employee set up the Customer Portal login and no longer works on these accounts. What should I do? 

A: Please follow these steps before contacting Meridian Metropolitan District:

  1. Attempt to retrieve the existing login credentials internally
    Contact the prior Conservice account representative or Conservice management. In most cases, credentials already exist and simply need to be transferred.
  2. If the credentials cannot be retrieved, follow the instructions below to transfer access.

 

Q: How do I transfer Customer Portal access to a new Conservice employee:

A: If existing login information is unavailable, please do the following:

  1. Visit the Customer Portal page:
    👉 https://www.meridiandistrict.com/customer-portal
  2. Email: admin@meridiandistrict.com
  3. Include the following in your email:
    • The water account number(s)
    • The new email address that should be added
    • A request for a password reset

Once the request is processed, the new account representative will receive instructions to complete the login process.